Harness the Power of Customer Experience
Breaking traditional processes, CAMSRep is revolutionising service offerings to B2C customers with the launch of Bima Central, the first ever insurance portfolio management platform that empowers policyholders with a host of user-friendly features to manage their insurance portfolio. Bima Central stands as a testament to innovation in the insurance industry, offering unified and intuitive user interface with real-time data and servicing capabilities. With just a few clicks, users gain access to policy servicing and benefit realization across multiple life, health, and motor policies, thus, solving critical pain-points in post-purchase policyholder journeys.
Guided by our mission to enhance every facet of customer interaction, our leadership team boasts over two decades of expertise in core insurance domain, spearheading new initiatives. Throughout the years we have developed robust omnichannel systems, specialised call centre solutions, and consistently added new business process capabilities to empower our clients. Our longstanding relations with 6 out of top 10 life insurance companies stands as proof to our insurance expertise and unwavering dedication to excellence. We are now catering to non-life insurers and are committed to deepening relationships across the industry spectrum.
Highlights:
- Servicing +60 Lakh eIA s customer accounts & +70L electronic policies.
- 1500 Cr+ Unclaimed Amounts have been recovered using Digital Deep Contact Tracing Solution, aiding 25k+ customers.
- Increased Infrastructure and Technology capabilities with 270+ Insurance Service Centrers, 300+ seats in Contact centres, servicing 2000+ pincodes across 150+ locations pan-India.
- Investing in critical Research Solutions for clearing Unclaimed Amount and devising Risk Assessment Framework in partnership with IIT Madras Fintech Lab (CIFIL).
- Longstanding Client Relations >10 years with 1 leading life insurer and >5 years with 6 major life insurers.
- New Business Process to elevate insurers services with CKYC and New Business Underwriting.